Yesterday I upgraded this laptop from Windows 8 to Windows 8.1. What a great mistake that was. Part of the upgrade was that I lost everything, including my Outlook addresses which with patience will eventually be restored again. However, the photos are gone for ever. My insurance claim has been approved so I hope the be back on the MacBook Pro within a week and after that it will be back to normal. I will not air my views on Microsoft, rather keep quiet and keep the blood pressure down. Have great day.